Support-Ticket

Increase productivity through intelligent maintenance, low costs and superior efficiency.

• Classification of pressure equipment and safety assessment
• Installation of a pressure vessel test book
• Determination of the official inspection intervals according to BetrSichV
• Instruction of the operator/maintenance personnel
• Automatic appointment scheduling for inspection periods
• Increase of the warranty period from 2 to 4 years
• On-call service in case of damage max. 36-48 hours
• Preventive advice and product-related engineering
• Settlement of travel costs not per km but at a flat rate
• Spare parts delivery within 5-7 working days free of shipping costs

We are quickly at your side if your plant comes to a standstill due to damage.

• Exemplary standard - Together with the operational flexibility of skilled personnel and technology typical for a medium-sized company, IGW sets an exemplary standard with this range of services
• Troubleshooting even beyond the pressure device
• Many years of experience
• Cleaning on site
• Recurring inspection (WP) - mandatory for pressure vessels according to BetrSichV.
• All around carefree - preparation of the periodic inspection, registration of notified body if required (for apparatus according to module G)
• Certification of the WP by means of a test certificate (entry in the DBPB if necessary)
• Seal replacement and repairs also on other makes

Our competent team with experienced employees carries out installation orders quickly and reliably.

• Installation complete
• Preparation/setting up the construction site
• Coordination/disposition of heavy work equipment or a crane
• Coordination/disposition of working platforms
• Monitoring the insertion of the pressure vessel
• Pre-assembly/assembly of the pressure vessel by a "competent person
• Documentation of the insertion
• Acceptance of the insertion and pre-assembly/assembly by the customer

We support our customers directly, also with monitoring and important assistance during commissioning.

• Supervision of commissioning
• Assistance with commissioning
• Instruction of the personnel (customer/operator)
• Checking the parameters
• Inspection of the installation site
• Monitoring of the inspection periods

We promote resource-saving handling if the environment variables of your system should change.

• Reengineering and performance optimization, even on third-party products
• Recalculation and interpretation
• Disassembly of the front heads and tube plates
• Reworking the housing
• Checking the parameters
• Performance of the pressure test and acceptance with a notified body

For our products we guarantee our customers a lifelong availability of spare parts.

• Standard seals immediately available
• Special formats and special materials (e.g. for the food industry) can be supplied in the shortest possible time
• Individual components such as front head, spare bundle, jacket, tube plates, available as spare parts
• We will of course be happy to change the spare parts for you
• Very good sustainability of the drawings due to state-of-the-art archiving
• You want to benefit from faster and more reliable workflows? You can find many of our spare parts in the webshop of our sister company XELSION

XELSION Shop